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TERMS

  • SHIPPING

    ALL ORDERS ARE PROCESSED 1-2 WORKING DAYS. PLEASE BE AWARE THIS IS ONLY ESTIMATED AND DELIVERY DELAYS MAY OCCUR.

    UK SHIPPING 

    STANDARD UNTRACKED (3-7 WORKING DAYS) - £3.20

    STANDARD TRACKED (3-5 WORKING DAYS) - £4.50

    DPD TRACKED (1-3 WORKING DAYS) - £5.20

    OUTSIDE OF THE UK 

    SHIPPING COST FOR ORDERS OUTSIDE OF THE UK AND ARE AMENDED BASED ON YOUR ADDRESS

    THE DELIVERY TIMEFRAMES FOR ORDERS CAN RANGE FROM 3-20 WORKING DAYS DEPENDING ON YOUR COUNTRY.

    CUSTOMS AND DUTIES 

    ALL CUSTOMS AND DUTIES ARE THE RESPONSIBILITY OF THE BUYER AND BENE CULTURE LTD CANNOT BE HELD ACCOUNTABLE FOR ANY CHARGES WHICH ARE INCURRED.

    PLEASE BE AWARE WE CAN'T BE HELD ACCOUNTABLE IF THE ORDER ARE HELD WITHIN YOUR COUNTRY'S PROCESSING CENTRE/CUSTOMS.

    IMPORTANT INFORMATION REGARDING EU ORDERS

    ALL ORDERS TO THE EU MAY INCUR IMPORT TAX, VAT AND HANDLING FEES FROM THE SHIPPING AGENT.

    BENE CULTURE IS NOT HELD ACCOUNTABLE FOR ANY CUSTOMS CHARGES WHICH ARE INCURRED. 

    IF YOU DECLINE TO PAY THE CUSTOMS AND THE PARCEL IS RETURNED BACK TO BENE CULTURE AND WE ARE CHARGED THE IMPORT TAXES, THIS WILL BE DEDUCTED FROM YOUR REFUND.

    ALONGSIDE THIS IF THE PARCEL IS LOST AFTER YOU REJECT THE IMPORT TAX; WE WILL UNABLE TO PROVIDE A REFUND.  

  • RETURNS & EXCHANGES

    ALL UK CUSTOMERS ARE ENTITLED TO AN EXCHANGE OR REFUND WITHIN 13-DAYS OF PURCHASE PROVIDED ITEMS ARE IN ORIGINAL, TAGGED, UNUSED AND RESELL-ABLE CONDITION WHEN BUYING ONLINE. 

    WE ARE UNABLE TO PROVIDE REFUNDS FOR INTERNATIONAL ORDERS (EU, US, CANADA AND ROW) , IN-STORE PURCHASES OR SALE PRODUCTS. WE WILL ONLY OFFER EXCHANGES OR STORE CREDIT.

    PLEASE EMAIL US AT INFO@BENECULTURE.COM TO REQUEST A RETURN OR EXCHANGE.

    IMPORTANT INFORMATION 

    ALL POSTAGE/CUSTOM CHARGES MUST BE FRONTED BY THE CUSTOMER. PLEASE ENSURE THE GOODS ARE SHIPPED SAFELY AS WE CANNOT TAKE RESPONSIBILITY FOR RETURNED ITEMS LOST IN TRANSIT.

    ORIGINAL SHIPPING COST AND RETURN POSTAGE COST ARE NON-REFUNDABLE.WHEN A EXCHANGE IS REQUESTED THE PRODUCT MUST BE IN A ORIGINAL, TAGGED, UNUSED AND RESELL-ABLE CONDITION.

    RETURNS OF FAULTY ITEMS WILL ONLY BE ACCEPTED IF THE GOODS WERE FAULTY WHEN DELIVERED TO YOU. ANY DAMAGE CAUSED AFTER THIS IS NOT THE RESPONSIBILITY OF BENE CULTURE LIMITED. 

  • WASH/CARE INSTRUCTIONS

    ALL OUR PRODUCTS HAVE VARIED WASHING INSTRUCTION; WE DO ADVISE OF THE BELOW TO ENSURE THE QUALITY OF OUR PRODUCTS:

    T-SHIRT : WASH AT BELOW 30 DEGREES AND DO NOT TUMBLE DRY

    HOODIES : WASH AT BELOW 30 DEGREES AND DO NOT TUMBLE DRY

    TROUSERS : WASH AT BELOW 30 DEGREES AND DO NOT TUMBLE DRY

    FOR SPECIFIC PRODUCT CARE INSTRUCTIONS; PLEASE CONTACT US VIA EMAIL OR SOCIAL MEDIA.  

  • QUALITY CONTROL

    ALL OUR PRODUCTS ARE QUALITY CHECKED WHEN THEY ARE PRODUCED AND WHEN THEY ARE DISPATCHED. IF THE ITEM IS DAMAGED AFTER USAGE WE CANNOT BE HELD ACCOUNTABLE.

  • PRIVACY POLICY

    TO PREVENT UNAUTHORIZED ACCESS, MAINTAIN DATA ACCURACY, AND ENSURE THE CORRECT USE OF INFORMATION, WE HAVE PUT IN PLACE APPROPRIATE PHYSICAL, ELECTRONIC, AND MANAGERIAL PROCEDURES TO SAFEGUARD AND SECURE THE INFORMATION WE COLLECT ONLINE. 

    WHAT INFORMATION WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT, AND WHAT DO WE DO WITH IT?

    WHEN YOU PLACE AN ORDER ON OUR WEBSITE WWW.BENECULTURE.COM, WE COLLECT THE FOLLOWING INFORMATION IN ORDER TO FULFIL YOUR ORDER AND CONTACT YOU SHOULD A QUERY ARISE.

    YOUR NAME, YOUR ADDRESS,YOUR EMAIL ADDRESS, ANDYOUR PHONE NUMBER.

    WHEN SUBSCRIBING TO OUR NEWSLETTER, WE COLLECT THE FOLLOWING INFORMATION IN ORDER TO SEND YOU THE PRODUCTS AND FEATURES WE BELIEVE MAY BE MOST RELEVANT 

    YOUR EMAIL ADDRESS,YOUR GENDER, ANDYOUR INTERESTS.THE INFORMATION WE DON’T COLLECT 

    WE NEVER COLLECT CREDIT/DEBIT CARD INFORMATION AS WE USE A THIRD PARTY PAYMENT PROCESSOR TO HANDLE THIS INFORMATION SECURELY. NONE OF YOUR CREDIT/DEBIT CARD INFORMATION IS STORED ANYWHERE ON OUR WEBSITE.

    HOW WILL THE INFORMATION YOU PROVIDE BE USED?

    WE USE THE INFORMATION YOU PROVIDE ABOUT YOURSELF WHEN PLACING AN ORDER ONLY TO COMPLETE THAT ORDER. WE DO NOT SHARE THIS INFORMATION WITH ANY OUTSIDE THIRD PARTIES EXCEPT TO THE EXTENT NECESSARY TO FULFIL THAT ORDER.

    WE USE THE INFORMATION YOU PROVIDE ABOUT SOMEONE ELSE WHEN PLACING AN ORDER, OR PURCHASING A GIFT CARD, ONLY TO SHIP THE PRODUCT AND TO CONFIRM DELIVERY. WE DO NOT SHARE THIS INFORMATION WITH OUTSIDE THIRD PARTIES EXCEPT TO THE EXTENT NECESSARY TO FULFIL THAT ORDER.

    YOU CAN SIGN UP TO RECEIVE UPDATES ON OUR LATEST PRODUCTS AND FEATURES VIA EMAIL ON OUR WEBSITE. THE INFORMATION RELATING TO YOUR INTERESTS (MENSWEAR, WOMENSWEAR, OR HOMEWARE) THAT YOU PROVIDE HELPS US TAILOR OUR MESSAGING. YOU CAN ALWAYS UNSUBSCRIBE FROM OUR NEWSLETTER AT ANY TIME. 

    WHO WILL MY INFORMATION BE SHARED WITH? 

    AS AN INDEPENDENT RETAILER, WE DO NOT, AND WILL NOT, SELL ANY OF YOUR PERSONAL DATA TO ANY THIRD PARTY INCLUDING YOUR NAME, ADDRESS, EMAIL ADDRESS, OR CREDIT CARD INFORMATION.

    HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION 

    WE WANT TO MAKE SURE THAT YOUR PERSONAL INFORMATION IS ACCURATE AND UP TO DATE. YOU CAN UPDATE YOUR DETAILS AT ANY TIME IN THE MEMBER’S SECTION OF OUR WEBSITE.

    YOU HAVE THE RIGHT TO REQUEST A COPY OF THE INFORMATION THAT WE HOLD ABOUT YOU. IF YOU WOULD LIKE A COPY, PLEASE CONTACT US AT INFO@BENECULTURE.COM. FOR SECURITY, AND TO PROTECT YOUR PRIVACY, WE WILL TAKE REASONABLE STEPS TO VERIFY YOUR IDENTITY BEFORE GRANTING ACCESS OR MAKING CORRECTIONS.   

    COOKIES

    OUR WEBSITE USES COOKIES, AS ALMOST ALL WEBSITES DO, TO HELP PROVIDE YOU WITH THE BEST EXPERIENCE WE CAN. COOKIES ARE SMALL TEXT FILES THAT ARE PLACED ON YOUR COMPUTER OR MOBILE WHEN YOU BROWSE A WEBSITE. THEY PROVIDE AGGREGATED BUT ANONYMISED INFORMATION AND ANALYTICS ABOUT OUR CUSTOMERS, BUT WITHOUT IDENTIFYING YOU. THERE ARE 4 TYPES OF COOKIES WE MAY USE: 

    WEBSITE FUNCTIONALITY COOKIESWHICH ALLOW YOU TO NAVIGATE THE WEBSITE AND USE OUR FEATURES, SUCH AS “ADD TO BAG” AND “WISHLIST”.WEBSITE ANALYTICS COOKIESWHICH ALLOW US TO MEASURE AND ANALYSE HOW OUR CUSTOMERS USE THE WEBSITE, TO IMPROVE BOTH ITS FUNCTIONALITY AND YOUR SHOPPING EXPERIENCE.CUSTOMER PREFERENCE COOKIESWHICH WILL REMEMBER YOUR PREFERENCES (SUCH AS YOUR LOCATION AND LOCAL CURRENCY) WHEN BROWSING OR SHOPPING ON OUR WEBSITE, SO WE CAN MAKE YOUR SHOPPING EXPERIENCE AS SEAMLESS AS POSSIBLE AND MORE PERSONAL TO YOU.TARGETING OR ADVERTISING COOKIESWHICH ARE USED TO DELIVER ADVERTS THAT ARE RELEVANT TO YOU. THEY ALSO LIMIT THE NUMBER OF TIMES THAT YOU SEE AN ADVERT AND HELP US MEASURE THE EFFECTIVENESS OF OUR MARKETING CAMPAIGNS.

    BY USING OUR WEBSITE, YOU AGREE TO US PLACING COOKIES ON YOUR DEVICE AND ACCESSING THEM WHEN YOU VISIT OUR WEBSITE IN THE FUTURE. YOU CAN DELETE ANY COOKIES ALREADY ON YOUR COMPUTER WITHIN YOUR DEVICE’S BROWSER. PLEASE NOTE THAT BY DELETING OR DISABLING FUTURE COOKIES, YOUR USER EXPERIENCE MAY BE AFFECTED AND YOU MIGHT NOT BE ABLE TO TAKE ADVANTAGE OF CERTAIN FUNCTIONS OF OUR WEBSITE THAT ARE DESIGNED TO GIVE YOU THE BEST USER EXPERIENCE.

    OUR COMMITMENT TO CHILDREN'S PRIVACY

    WE NEVER COLLECT OR MAINTAIN INFORMATION ON OUR WEBSITE FROM THOSE WE ACTUALLY KNOW ARE UNDER THE AGE OF 13, AND NO PART OF OUR WEBSITE IS STRUCTURED TO ATTRACT ANYONE UNDER THE AGE OF 13. BY PLACING AN ORDER OR SUBMITTING YOUR DETAILS TO US, YOU ARE CONFIRMING THAT YOU ARE OVER THE AGE OF 13. 

    CONTACT US 

    IF YOU HAVE ANY QUESTIONS OR FEEDBACK REGARDING THIS STATEMENT, YOU CAN CONTACT US AT INFO@BENECULTURE.COM.

    FOR MORE INFORMATION, PLEASE VISIT THE ICO WEBSITE HERE. 

    FUTURE UPDATESWE MAY CHANGE THIS POLICY FROM TIME TO TIME TO ENSURE IT IS UP TO DATE WITH CURRENT EUROPEAN DATA PROTECTION LAWS. IF THERE ARE SIGNIFICANT CHANGES TO THE WAY WE PROCESS YOUR DATA, WE’LL NOTIFY YOU VIA OUR WEBSITE, AND IF YOU’RE SUBSCRIBED TO OUR MAILING LIST, VIA EMAIL TOO.

  • EQUALITY AND SAFEGUARDING STATEMENT

    AT BENE CULTURE, WE PRIDE OURSELVES ON PROVIDING SAFE, OPEN AND INCLUSIVE SPACES. OUR ETHOS AT BENE CULTURE IS TO WORK WITHIN OUR LOCAL COMMUNITY TO CREATE A PLATFORM AND PROVIDE EQUAL OPPORTUNITIES FOR CREATIVE COLLABORATION. DIVERSITY AND RESPECT FOR OTHERS IS AT THE HEART OF WHAT WE DO.

    WE DO NOT CONDONE DISCRIMINATION OR ABUSE OF ANY KIND AGAINST ANYONE. WE ARE COMMITTED TO TAKING REAL ACTION TO BRING ABOUT MEANINGFUL CHANGE.

    NON-JUDGMENTAL AND ANTI-OPPRESSIVE PRACTICE

    WE AIM TO CREATE A NON-JUDGEMENTAL AND WELCOMING ATMOSPHERE FOR EVERYONE, AND SPACES THAT POSITIVELY SHOWCASE THE UNIQUE TALENTS AND EXPERIENCES OF OUR COMMUNITIES. TO ACHIEVE THIS WE WORK DIRECTLY WITH INDIVIDUALS FROM ALL BACKGROUNDS, AND TRY TO HELP EMPOWER THOSE WITHOUT A VOICE OR REPRESENTATION.

    WE ARE PROACTIVE IN TRYING TO ENSURE THAT WHEN WE ENTER FORMAL WORKING ARRANGEMENTS, WE ONLY DO SO WITH THOSE WHO PROMOTE ANTI-DISCRIMINATORY AND ANTI-OPPRESSIVE PRACTICES. WE HAVE ALWAYS ACTED, AND WILL CONTINUE TO ACT WHENEVER WE ARE AWARE THAT THIS MAY NOT BE THE CASE.

    OUR COMMITMENTS :

    TO ENSURE THAT WE CAN CONTINUE TO WORK IN THIS OPEN AND DIRECT MANNER WHILST MAINTAINING SAFE SPACES FOR EVERYONE, WE HAVE IMPLEMENTED THE FOLLOWING:

    ANONYMOUS NOTIFICATION PROCESS: IF YOU HAVE ANY CONCERNS ABOUT OUR EMPLOYEES OR AFFILIATES, OR ANY OF OUR CONTENT, PLEASE MESSAGE US OR CONTACT US ANONYMOUSLY HERE.

    DEBRIEFING PROCESS: WE ARE INTRODUCING A NEW DEBRIEFING PROCESS TO SAFEGUARD THOSE INVOLVED IN OUR CREATIVE PROJECTS AND SHOOTS. THIS PROVIDES AN OPPORTUNITY FOR FEEDBACK, OR ANY CONCERNS TO BE HIGHLIGHTED AT AN EARLY STAGE. WE WILL PROACTIVELY SEEK OUT SUGGESTIONS FOR IMPROVEMENT TO ENSURE THAT ALL OUR PROJECTS AND SPACES REFLECT OUR VALUES.

    LIAISON OFFICER: WE HAVE APPOINTED A LIAISON OFFICER, WITH TRAINING IN DISCRIMINATION AWARENESS AND TRAUMA-INFORMED PRACTICE TO SUPPORT THE SENSITIVE DISCUSSION AND RESOLUTION OF ANY CONCERNS.

    ETHICAL PRACTICE

    BENE CULTURE IS COMMITTED TO BEING A SOCIALLY RESPONSIBLE BUSINESS. THIS INCLUDES ENSURING THAT WE RESPECT AND PROMOTE THE HIGHEST STANDARDS OF ETHICAL PRACTICE, AND OPERATE IN A MANNER THAT IS COMPLIANT WITH RELEVANT LAWS.

    OUR COMMITMENTS :

    WE WILL ACTIVELY WORK TO ENSURE THAT ALL OF OUR BUSINESS ACTIVITIES DO NOT DIRECTLY OR INDIRECTLY VIOLATE HUMAN RIGHTS LAWS.

    WE WILL ADHERE TO ANTI-BRIBERY, ANTI-CORRUPTION AND ANTI-MONEY LAUNDERING LAWS AND PRACTICE.

    HARASSMENT AND BULLYING

    HARASSMENT AND BULLYING ARE NEVER ACCEPTABLE. BENE CULTURE CARES ABOUT THE WELLBEING OF OUR EMPLOYEES, AFFILIATES AND CUSTOMERS. WE ARE CONSIDERATE IN OUR ACTIONS TO ENSURE THAT WE DO NOT BEHAVE IN A HARMFUL MANNER, NOR PERPETUATE HARMFUL ACTIONS TOWARDS OTHERS.

    OUR COMMITMENT :

    AS A RESPONSIBLE BUSINESS, BENE CULTURE WILL NEVER USE OUR PUBLIC PLATFORMS TO ATTACK OR ABUSE PRIVATE INDIVIDUALS OR DISCUSS PRIVATE MATTERS. ANY INSTANCES OF THIS ON OUR PLATFORMS WILL BE INVESTIGATED, AND APPROPRIATE LEGAL ADVICE WILL BE SOUGHT AS NECESSARY.

  • TERMS & CONDITIONS

    By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. This website is currently owned and operated by Bene Culture Ltd. UG13 Gibb Street, Birmingham, B9 4AT. Company Number: 10785984 VAT Number: 367244874